If the notional service details are showing an incorrect factor, you need to check that the rates and pro rata are configured correctly. To do this, follow the steps below in back office.
Click CorePension then click Reference.
Click Pension Actuarial Rates.
In the Pension Scheme field, enter the input code.
In the Actuarial Code field, enter code.
In the Effective Date field, to view a list of dates, click the list
icon.Select the most recent date from the list.
Check the rates are correct.
Check the pro rata checkbox is set up as required.