Errors & Troubleshooting
Fix known issues and errors
By Charlotte1 author8 articles
Unable to access the Maintain Employee Details screenA user is unable view the Maintain Employee Details screen in Core Pension.
Error: 'Not permitted to generate benefits X years beyond last Banked date'Not permitted to generate benefits X years beyond last Banked date of XX-YYY-ZZ. Please Bank relevant years to proceed.
Error: 'Pension Benefits can not be recalculated for a Pensioner''Pension Benefits can not be recalculated for a pensioner with a pension status of' appears when I try to generate a pensioner benefit.
Error: 'Original Date of Joining Pension Scheme not found''Original Date of Joining Pension Scheme not found for Employee for scheme, Please Re-enter'
Pension option missing from Record Pension OptionHow to add a pension option to the Record Pension Option screen.
Employee retirement age changes after generating a benefit statementRegardless of the age specified on the pension scheme, the employee retirement age defaults to age 70 on the benefit statement.
Error: 'An unknown error has occurred' when using Pen Pension Person Merge viewThe Pen Pension Person Merge view on Insight shows the message 'An unknown error has occurred'.
Error: 'This Employee is marked as Exempt from Calculation'Unable to generate pension benefits for an employee due to the error 'This Employee is marked as Exempt from Calculation'.