Errors & Troubleshooting
Fix known issues and errors
Unable to access the Maintain Employee Details screenA user is unable view the Maintain Employee Details screen in Core Pension.
Error: 'Not permitted to generate benefits X years beyond last Banked date'Not permitted to generate benefits X years beyond last Banked date of XX-YYY-ZZ. Please Bank relevant years to proceed.
Error: 'Pension Benefits can not be recalculated for a Pensioner''Pension Benefits can not be recalculated for a pensioner with a pension status of' appears when I try to generate a pensioner benefit.
Error: 'Original Date of Joining Pension Scheme not found''Original Date of Joining Pension Scheme not found for Employee for scheme, Please Re-enter'
Pension option missing from Record Pension OptionHow to add a pension option to the Record Pension Option screen.
Employee retirement age changes after generating a benefit statementRegardless of the age specified on the pension scheme, the employee retirement age defaults to age 70 on the benefit statement.
Error: 'An unknown error has occurred' when using Pen Pension Person Merge viewThe Pen Pension Person Merge view on Insight shows the message 'An unknown error has occurred'.
Error: 'This Employee is marked as Exempt from Calculation'Unable to generate pension benefits for an employee due to the error 'This Employee is marked as Exempt from Calculation'.